1. Who we are and what these terms cover
These terms govern the purchase of Lististo services, provided by Trocalia Digital S.L. (tax ID B70751490), Barcelona, info@lististo.com. They apply to every order placed at lististo.com.
Lististo is a service independent of Amazon. You are the holder of your seller account and the one who publishes the listing.
2. The service
We mark and write product listings for Amazon. What each order includes depends on the pack you choose: the Repaso is a marking with remarks and a suggested title; Notable is the full copy for one listing (title, Item Highlights, five bullet points, description and search terms) with its keyword research; Sobresaliente adds basic A+ Content; Matrícula also adds a gallery of seven images. A listing is one product (one ASIN); variations that share copy count as one.
We use artificial intelligence tools to study searches and competitors, draft copy and prepare images. A person directs the work and reviews every delivery before sending it to you.
We deliver copy and files. We do not access your seller account or publish for you: you upload it, with the guide we include.
A+ Content can only be published by a brand enrolled in Amazon Brand Registry. If you order a pack that includes it, you confirm that your brand is enrolled.
3. How to order
Steps: (1) you choose pack, marketplace and extras; (2) you give us the ASIN or URL of the listing and the product details; (3) you give us your details and accept these terms; (4) you pay through Stripe’s secure checkout. Before paying you see a summary with the price and can go back to correct anything.
The contract is concluded in the language of the website you use (Spanish, Catalan or English). We store the order and, as soon as payment is confirmed, we email you the confirmation with the link to the private page of your order. You can save or print these terms from this page.
4. Price and payment
Prices are shown excluding VAT, with an indicative VAT-inclusive total alongside. The exact tax is calculated at checkout from your billing details. You receive an invoice in your company’s name.
Payment is in advance and in one go. There are no instalments or automatic renewals.
If you have paid for a Repaso and order a listing pack within 14 calendar days of its delivery, the price of the Repaso is deducted from the pack. The discount code can be used once.
5. Timings
The period starts when payment is confirmed and we have the essentials: the ASIN or URL of the listing and, in packs with A+ Content or gallery, your product photos. The delivery reaches your private page before the end of your pack’s period, in working days (Monday to Friday, excluding Spanish national and Catalan public holidays): Repaso, 2; Notable, 4; Sobresaliente, 7; Matrícula, 10.
If a delay is ours, we tell you as soon as we know.
6. What you give us
You warrant that what you tell us about the product is true (materials, sizes, certifications, what is included) and that you hold the rights or permission for everything you send us: photos, logos, trademarks and copy. Check every claim in the listing before publishing it: you answer to Amazon and to your customers for what it says.
Data processing (article 28 GDPR): if people appear in your material, we act as processor of that data. We process it only to prepare your images and following your instructions; we keep it confidential; we apply appropriate security measures; we use only the sub-processors listed in the privacy policy; we help you respond to those people’s rights; and we delete the material at the end of the retention period or when you ask us to.
7. Delivery, changes and approval
A round of changes is a single message with everything you want adjusted in what was delivered: a claim that is not accurate, a tone, a missing keyword. It is not a new listing for another product. Each round comes back within 3 working days. Notable and Sobresaliente include one round; Matrícula, two; the Repaso, none. You can buy extra rounds.
When you approve the delivery, the order is closed. If 14 calendar days pass after delivery without hearing from you, we treat it as approved.
8. Grade guaranteed
We guarantee that what we write (title, Item Highlights, bullet points, description and search terms) scores 9 or more in the checker at lististo.com, which is public and anyone can use. The grade of your delivery is shown on the page of your order.
If a delivery falls short of that grade, we redo it without using your round of changes. If the second delivery also falls short, we refund the price of the pack. The guarantee measures the copy as delivered; it does not cover changes you make afterwards or changes you ask for against the checker’s rules.
We do not guarantee sales, search rankings or that Amazon will accept or keep any content: those depend on Amazon, your product, your price and your reviews. Amazon may change its rules after delivery.
9. Cancellation, refunds and withdrawal
You can cancel and we refund 100% as long as we have not started the work. Once started, the service is made to order and is not refundable, except where we are in breach or as set out in the guarantee in section 8.
If you buy as a business or professional, you do not have the statutory right of withdrawal that consumers have; the above applies.
If you buy as a private individual (consumer), you have 14 calendar days to withdraw without giving a reason. If you ask us to start within that period and then withdraw, you will pay for the part of the service already performed. You lose the right to withdraw once the service has been fully performed, that is, when we deliver the listing, because you asked us to start and accepted this consequence when ordering. To withdraw, write to us at info@lististo.com.
10. Rights over what is delivered
Once paid, we assign to you all rights that exist in the copy and images delivered, without time limit, worldwide and in any channel, to use, publish and adapt them for your business.
AI-generated elements may not be protected by copyright and are not exclusive: similar wording may appear in other content. We do not deliver working files.
We do not show your listing as an example of our work without asking your permission first.
11. AI-made content
We tell you which images in the delivery were generated or modified with AI. Product images must represent the real product: we do not generate photos that change it. If you publish a realistic AI-generated image, it is up to you to comply with the labelling rules of Amazon and of the EU Artificial Intelligence Act that apply.
12. Liability
We do the work with professional care, but we do not guarantee sales or Amazon’s approval. Our liability for an order is limited to what you paid for it, except where the law does not allow it to be limited.
13. Law and courts
These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence. If you are a business or professional, the parties submit to the courts of Barcelona. Before that, write to us: almost everything is sorted out by email.
14. Book listings (Amazon KDP): the Contraportada pack
The Contraportada pack is the listing for one book on Amazon KDP: the description (in the formatting KDP accepts and as plain text), the seven keywords, three categories with their full path, a bio for your author page and a review of your title and subtitle. We work from what you tell us about the book; we do not read or touch the manuscript or the cover, we do not create A+ Content and we do not access your KDP account: you paste it in yourself, with the guide we include. Lististo is independent of Amazon and of KDP.
Turnaround: 3 working days from the moment payment is confirmed and we have your synopsis. One round of changes is included. The “another language” extra is the whole listing rewritten in that language, per book.
KDP locks the title and the subtitle once the book is published (for print books, after 72 hours). If your book is already published, we review them and tell you what we would change, but changing them means publishing a new edition: that is your decision.
The listing is drafted with artificial intelligence directed and reviewed by a person, and we say so in every delivery. KDP asks whoever publishes to disclose AI-generated content in their book; what has to be disclosed to KDP is for you to decide and disclose, following its guidelines. You warrant that the synopsis and the details you give us are yours or that you have permission to use them, and that the listing matches what the book actually contains.
15. Guaranteed grade for book listings
For the Contraportada pack, the guaranteed grade in section 8 is measured with the book checker at lististo.com, on the fields KDP lets you change at any time: the description, the keywords and the categories. We check by hand that the categories exist in the store you tell us on the day of delivery; Amazon may change them or move your book afterwards.